Thank you for visiting and shopping at Penny's Pupplies. Following are the terms and condition that constitute our Shipping Policy. Please note that we only ship domestically in the United States. International orders are not accepted at this time.
Shipment processing time
All order are processed within 3-5 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email provided at checkout.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All orders over $49 ship free. Orders up to $48.99 are subject to $4.99 shipping fee.
Depending upon product availability, orders placed on Penny's Pupplies have an estimated delivery time of 5-25 days; this includes the processing time.
Delivery delays can occasionally occur. Please direct all shipping inquiries to firstname.lastname@example.org
Shipment to P.O. boxes or APO/FPO addresses
Penny's Pupplies ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
Penny's Pupplies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Penny's Pupplies is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the US
Returns & Exchanges
Please visit our refund and return policy here for more detailed information.